This helpdesk software guide provides a list of some of the powerful ticketing tools that can equip your support staff with the right capabilities to serve customers in the best possible way.

Bugzilla is an application which can be used by firms to detect and get rid of bugs in their products or softwares. Using Bugzilla developers can keep a track of bugs in their products effectively. Most of the applications developed for similar purpose come for a huge amount of fee but this application developed by […]

Live Chat, A web application that enables your sales or customer support team to interact with your customers through the website. It offers better engagement to the visitors with your website. Live Chat has numerous functions integrated and using facebook to know who your customer is and the ability to know more about the viewer […]