Microsoft study report says 58% of Americans have moved their business due to bad customer care service. The Help Scout helps in better customer retention.

Median enables you to attend to consumers in real-time as they’re interacting with your website. It’s an all rounder consumer oriented tool which can revamp your support team into a profit center.

In this article, we’ll give you our top ten picks for the best customer support software solutions that you can implement into your existing customer support framework today.

Here is a list of some of the best customer service apps that you can integrate with your Shopify store, thus giving your customer support a boost.

Read LiveAgent review about how multi-channel help desk software can help your business. Includes live chat, customer portal, ticketing system, call center software and plenty of other features.

Groove is largely used by businesses to help their staff provide personalized customer support system most cost-effectively and efficiently possible.

Today, we’ll take a look at the ubiquitous offers of free monitoring of the availability of websites. Why are they free, how do they differ from paid services and is it worth using them?

For any business, to ace success mastering customer support is essential. We often come across stories of how even after having great products and services, organizations aren’t able to reach the pinnacle they desire, all due to negligence in the customer support area. Believe us when we say, designing and delivering a great product is […]